A guide on how to reset your 2FA
To reset your 2FA please take a clear photo of yourself and in the photo be sure to include the following:
- You must be holding your South African ID Book or Card
- You must be holding a note that says RESET 2FA
- The note must have today's date in the right-hand corner
- The note must include an approximation of the available balance in your OVEX account
- Both the note and ID book must be legible and the photo clear
Email the above to email@example.com from the same email address linked to your OVEX account (this is important) with the subject line; RESET 2FA.
Support will reset your 2FA which you can then re-enable at will.