A guide on how to reset your 2FA

To reset your 2FA please take a clear photo of yourself and in the photo be sure to include the following:

  • You must be holding your South African ID Book or Card
  • You must be holding a note that says RESET 2FA
  • The note must have today's date in the right-hand corner
  • The note must include an approximation of the available balance in your OVEX account
  • Both the note and ID book must be legible and the photo clear

Email the above to from the same email address linked to your OVEX account (this is important) with the subject line; RESET 2FA. 

 Support will reset your 2FA which you can then re-enable at will.