HOW TO RESET YOUR 2FA

A guide on how to reset your 2FA

To reset your 2FA please take a clear photo of yourself and in the photo be sure to include the following:

  • You must be holding your South African ID Book or Card
  • You must be holding a note that says RESET 2FA
  • The note must have today's date in the right-hand corner
  • The note must include an approximation of the available balance in your OVEX account
  • Both the note and ID book must be legible and the photo clear

 

Email the above to support@ovex.io from the same email address linked to your OVEX account (this is important) with the subject line; RESET 2FA. 

 

Support will reset your 2FA which you can then re-enable at will.