HOW TO RESET YOUR 2FA

A step-by-step guide on how to reset your OVEX 2FA

If you have lost or broken your mobile phone or alternatively your authentication app stops working - you may need to reset your 2FA.

In order to maintain the integrity of your OVEX account we require you to provide proof that this request to reset is indeed yours.

This below process is sensitive and therefore may take more than 48hrs. There is a chance you will receive a call from one of our support staff who will ask you a few security questions if need be.


Please email support@ovex.io a selfie of yourself holding a handwritten note. 

The photo must be clear and include the following:

  • Email subject must read: Reset 2FA
  • You must be holding your Local ID Book or Card
  • You must be holding a handwritten note that reads PLEASE RESET 2FA
  • The note must have today's date in the right-hand corner

The request must originate from the same email linked to your OVEX account.