A step-by-step guide on how to reset your OVEX 2FA
If you have lost or broken your mobile phone or alternatively your authentication app stops working - you may need to reset your 2FA.
In order to maintain the integrity of your OVEX account we require you to provide proof that this request to reset is indeed yours.
This below process is sensitive and therefore may take more than 48hrs. There is a chance you will receive a call from one of our support staff who will ask you a few security questions if need be.
Please email support@ovex.io a selfie of yourself holding a handwritten note.
The photo must be clear and include the following:
- You must be holding your Local ID Book or Card used upon KYC verification.
- You must be holding a handwritten note that reads PLEASE RESET 2FA with your OVEX account email address.
- The note must have today's date in the right-hand corner.
The reset 2FA email to support@ovex.io must originate from the same email address linked to your OVEX account (this is important). The email subject line
must read: RESET 2FA.